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How it Works?

Personalise a period care package for yourself or a loved one!

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01

Build Your Own Box

Enjoy customising your subscription box with us by answering just a few questions so we can get to know you better!

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02

Select Your Subscription 

Choose your commitment duration:
Annual (commit for 12 months)
Bi-Annual (commit for 6 months)

Quarterly (commit for 3 months)

One-time Purchase/ Trial

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Enjoy Monthly
Doorstep Delivery

Sit back and relax! We'll get your period essentials to you on time, in no time. Get ready to be pampered every month~

  • What are biodegradable pads made from plant-based fibre?
    Our pads are made from organic bamboo and pure cotton, which makes them biodegradable and safer for all us bleeders!
  • How do bamboo pads compare to traditional disposable pads in terms of performance?
    Our pads are able to take up to 200ml of blood, comparable to other brands in the market. We also have sizes going up to 41cm for extra support and anti-leak features. Since they are organic and hypoallergenic, they're perfect for sensitive skin!
  • Are these pads suitable for sensitive skin?
    Since our pads are made from organic bamboo and pure cotton, and they're hypoallergenic, they're perfect for sensitive skin!
  • Are your products certified as biodegradable and eco-friendly?
    Yes! we work closely with our manufacturer and suppliers as they possess all the certifications to ensure the biodegradable and sustainable promise of our products.
  • Can I use bamboo pads during heavy flow days?
    Yes! we have pad sizes up to 41cm which can absorb up to 200ml of blood for extra heavy flow and support to prevent leaking.
  • Do you offer different pad sizes for various needs?
    Yes! Our current range is from our smallest size and product which is the 15cm (panty liner) all the way up till our longest size and products which is our Overnight Pad at 41cm. Browse our range of products in the Shop Now page!
  • How does the subscription service work?
    We take customer service seriously! To ensure the experience is all about you, we start by connecting you to our customer service team for us to get to know you better! This includes information on your flow, cycle, pain points during your period and even your cravings! This is so that we are able to help curate the best experience and subscription box for you to help manage your time of the month, every month! simply click the subscribe button on your selected subscription page on our website and you will be redirected to our customer service to begin the process.
  • What are the benefits of subscribing to your service?
    Curated & customisable to YOUR period needs. Don’t worry about forgetting to buy pads, we’ll remember for you! Treat a special woman in your life! Show that you pay attention and you care! Never fight over the last pad again- we have group subscriptions to take care of all the girls in the house!
  • Can I customize the frequency of pad deliveries in my subscription?
    Yes! We offer the following subscription frequencies to suit your budget and preferences: Annually (Monthly deliveries for a year) Bi-Annually (Monthly deliveries for 6 months) Quarterly (Monthly deliveries for 3 month) One-Time Purchase (One box ONLY) After selecting any of the plans above you get to decide what week of the month you'd like your deliveries to be! Find out more on our subscription box page!
  • Is there a minimum commitment period for the subscription?
    You've got commitment issues? No worries we totally get it! Thats why we're offering a no-commitment plan. Get our subscription box as a one-time purchase (one box only).
  • Can I pause or cancel my subscription at any time?
    If you ever decide to commit to our subscription boxes, we offer a cancel anytime-anywhere exit plan!
  • What is the pricing structure for the subscription service?
    Our subscription box prices cover your essential products, surprise mystery goodies and personalised stationery to overall help you feel better during your time of the month. * *Delivery costs for anywhere in Malaysia is RM6
  • What is included in your period care kits?
    In our Artemis Subscription Box we include: 1. Pads & Panty Liners The perfect number of pads and panty liners for your period cycle and flow. 2. Surprise mystery goodies to cheer you up and make you feel better on your period! 3. Personalised Stationery Periods are personal. Which is why we keep you in mind when curating every box you receive for an All-About-You Experience.
  • Are there different kits available for different preferences or needs?
    Good news! Our Artemis Subscription box is customisable so youre able to determine what products are included, how many products are included and how frequently it reaches you! We're also in the works of releasing more subscription boxes with more customisable options for you <3
  • Can I customize the contents of the period care kit?
    Good news! Our Artemis Subscription box is customisable so youre able to determine what products are included, how many products are included and how frequently it reaches you! The surprise goodies are not customisable because well, they're a surprise! If youre feeling like it, we also offer you a chance to include a sweet note to the person youre getting this for (even if its for yourself) We're also in the works of releasing more subscription boxes with more customisable options for you <3
  • How often are the period care kits delivered as part of the subscription?
    You get to decide what week of the month you'd like your deliveries to be! We'll help you if youre not sure. To be safe we usually send out your packages to reach you the week before your period (based on the information you provide us on your cycle) Find out more on our subscription box page!
  • Do you offer one-time purchases of period care kits without a subscription?
    You've got commitment issues? No worries we totally get it! Thats why we're offering a no-commitment plan. Get our subscription box as a one-time purchase (one box only).
  • How can I place an order for your products?
    Head over to our Shop Now page and select the product you would like to purchase, from there you will be guided by our website flow to making an order and payment accordingly
  • What are the available payment methods?
    Currently we accept Bank Transfer and Touch N Go! Do reach out to our customer service team should you face any difficulties making payment Email: hosh.subscriptions@gmail.com Mobile/ Whatsapp: +60166624100 Social media: @moonbyhosh
  • Where do you ship, and what are the shipping costs?
    We ship all across Malaysia for ONLY RM6! To our neighbouring countries, we're sorry! We're figuring out how to bring Moon to you as soon as possible!
  • What is the estimated delivery time for orders and subscription shipments?
    When you place an order with us, your package will arrive by your next month's period!
  • Do you offer international shipping?
    As of now, we're not able to ship overseas but we're working on it! We appreciate your patience and interest towards Moon.
  • How should I store bamboo pads before use?
    Our boxes are made of environmental paper so do try to avoid storing it in wet spaces which may damage the exterior. It's so pretty & functional, so bring it around with you wherever you need it without worrying about it looking awkward.
  • Are there any special care instructions for these pads?
    If you practice washing your pads after use, we recommend that you do not do that with our organic bamboo pads as its absorption feature will absorb the water and make it difficult for you to dispose of. We suggest you dispose of your pads as is after use.
  • Can I wear bamboo pads during physical activities like swimming or sports?
    Yes! Our pads are made to suit all lifestyles, even the most active ones!
  • How can I reach your customer support team for assistance?
    Feel free to reach out to us via any of the following channels: Email: hosh.subscriptions@gmail.com Mobile/ Whatsapp: +60166624100 Social Media: @moonbyhosh
  • What is your return and refund policy?
    Moon isn't for you? :/ No worries! reach out to our customer service and we'll sort out a solution for you. Feel free to reach out to us via any of the following channels: Email: hosh.subscriptions@gmail.com Mobile/ Whatsapp: +60166624100 Social Media: @moonbyhosh
  • Can I provide feedback or suggest improvements for your products or services?
    We would absolutely love to hear your feedback on our products and services so that we can continue making your time of the month better! Feel free to reach out to us via any of the following channels: Feedback form: https://moonbyhosh.wixsite.com/moon/feedback-form Email: hosh.subscriptions@gmail.com Mobile/ Whatsapp: +60166624100 Social Media: @moonbyhosh
  • Are there any promotions or discounts available for subscribers?
    Yes! depending on the commitment of the selected subscription, you will be receiving discounts. Longer subscription commitment = More discounts!
  • What happens if I have an issue with my subscription or delivery?
    Contact us and we will do our best to expedite your delivery or solve the issue for you ASAP. Feel free to reach out to us via any of the following channels for urgent issues: Mobile/ Whatsapp: +60166624100 Social Media: @moonbyhosh
  • How long does it take for your biodegradable pads to break down?
    It takes around 4 months/ 120 days for our pads and packaging to biodegrade.
  • Can I compost bamboo pads?
    Yes our products are 100% compostable biodegradable, in line with EN13432, ASTM D6400 and household compost degradation standards.
  • Are your packaging materials eco-friendly as well?
    Yes! We use Environmental friendly material: Pads: made from bamboo & pure cotton. Individual pad wrapper: PLA + PBAT Composite Film. Backsheet of pads: PLA + PBAT Composite Film. Boxes: made from environmental paper.
  • Do you have any eco-certifications for your products?
    Yes! we work closely with our manufacturer and suppliers as they possess all the certifications to ensure the biodegradable and sustainable promise of our products.
  • What steps do you take to reduce your environmental impact during production and shipping?
    During our production, we ensure that our products and packaging, including our subscription boxes are made from environmental friendly materials and for our shipping we work with a delivery service providing carbon neutral guarantees.
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